Packing Department Manager (2nd shift) - Elizabethtown, PA

Nordstrom isn‚€™t just another job ‚€” it‚€™s a career. We‚€™re a leading fashion retailer that‚€™s offered the very best of what‚€™s on trend for men, women and children since 1901. We believe in rewarding outstanding work, developing employees‚€™ careers and building long-term relationships with our customers. It‚€™s fun, supportive, competitive and a great place to grow your career. At our facility in Elizabethtown, Pennsylvania, a broad range of positions support our efforts to provide an outstanding customer shopping experience by processing customer orders, returns and inbound merchandise. When you join the E-town team, you'll be welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.Please include your resume.Position Summary:The Department Manager is responsible for the day to day operations of the department. The manager will directly support the team through training and development while optimizing performance of the department. The manager is responsible to ensure that all performance measures are met through their budget as well as department metrics.Responsibilities:¬ Fluent of the department's process in order to provide answers to employees and outside inquires¬ Manage employee performance while developing and inspiring the team¬ Monitor and maintain reports associated with the flow of merchandise throughout the facility¬ Set and maintain annual department objectives¬ Adhere to operation budgets¬ Provide support to internal and external customers including all divisions of our multi-channel business and suppliers¬ Willingness to cover various shifts to accommodate department needs¬ Ensure that all support tasks for the department are completed in a timely manner¬ Train all employees¬ Review, understand and support expense management¬ Staff and schedule employees based on business needs¬ Follow up on updates employees to ensure an acceptable turn time and effectivenessBehavioral:¬ Demonstrate a strong commitment and level of involvement as a leader.¬ Develop rapport quickly and maintain good customer relationships both internally and externally.¬ Exceptional conflict management skills and the ability to maintain a positive and professional composure.¬ Working effectively as a team member by attentively listening to and sharing information with others to facilitate a cooperative work environment¬ Must be able to understand the importance of meaningful relationships across all departments, generating and selecting effective options for solutions, providing accurate information, service, or products¬ Superior customer service attitude, high level of professionalism and effective interpersonal skills¬ Ability to help maintain a positive culture and effectively coach employees to a high standard
Qualifications:¬ Previous management experience within a distribution/fulfillment center preferred¬ Active listening skills with strong written and verbal communication skills¬ Well developed time-management skills with the ability to multi-task¬ Able to demonstrate good judgment when making decisions¬ Able to remain calm and professional in all situations¬ Attention to detail and accuracy¬ Sense of urgency¬ Promote diversityWe offer a comprehensive benefits package that includes a fabulous merchandise discount; an employer-matched retirement plan; extended health, prescription, vision and dental coverage and more. We are an equal opportunity employer committed to providing a diverse environment. This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualification required for this job. No visa sponsorship is available for this position.

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